Height Matters Ltd

Terms and conditions of sale

1.                  The contract between us

1.1.              When you submit an order through our website it will constitute an offer to purchase the goods. We will send you an email acknowledging its receipt. Our subsequent despatch of the goods will comprise the acceptance of your offer and will bring into existence a legally binding contract between us.

1.2.              Your contract will be with Height Matters Ltd, (company number 07923142), whose trading address is 20 Bourne Road, Pangbourne, Reading, Berkshire, England, RG8 7JS and whose registered office address is Office 8, 10 Buckhurst Road, Bexhill-On-Sea, East Sussex, England, TN40 1QF. Telephone 44 (0) 782 488 3784. Email info@height-matters.com. Our registered VAT number is 156 3349 03.


2.                  Price and payment

2.1.              The prices payable for goods that you order include taxes and these are set out on our website www.height-matters.com. You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Delivery charges are set out on our website.

2.2.              You must make payment for goods in advance by credit or debit card. We accept payment via PayPal. We will not charge your credit or debit card until we despatch the goods to you

3.                  Right for you to cancel your contract

3.1.              You may cancel your contract with us for goods you order at any time up to the end of the seventh working day from the day after you receive the ordered goods. You do not need to give us any reason for cancelling your contract in this way nor will you have to pay any penalty. To cancel your contract you must notify us in writing at our trading address 20 Bourne Road, Pangbourne, Reading, Berkshire, England, RG8 7JS or by email to info@height-matters.com.

3.2.              If you have received the goods before you cancel your contract then you must send them back as soon as possible to our trading address 20 Bourne Road, Pangbourne, Reading, Berkshire, England, RG8 7JS. If you cancel your contract but we have already despatched the goods for delivery you should not open them when they are received by you and you must send them back to us as soon as possible. Returning the goods will be at your own cost and risk (unless they were delivered to you in error are defective).

3.3.              Once you have notified us that you are cancelling your contract for goods, any sum debited to us from your credit or debit card for them will be re-credited to your account as soon as possible and in any event within 30 days of your order. If you do not pay the costs of their delivery to us, unless the goods were delivered to you in error or are defective we shall be entitled to the direct costs of recovering the goods from you, and any charge for collection will be deducted from the refund that is due to you.

3.4.              You have duties to take reasonable care to ensure that the goods are kept safely in your possession, that the goods are not damaged in transit, and that they are returned to us. If you do not exercise reasonable care and the goods are damaged or not returned to us, you may be liable to us for breach of these duties. 

4.                  Cancellation by us

4.1.              We reserve the right to cancel the contract between us if:

̵                we have insufficient stock to deliver the goods you have ordered;

̵                we do not deliver to your area; or

̵                one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.


4.2.              If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 30 days of your order if you do not wish to place an alternative order. We will not be obliged to offer any additional compensation for disappointment suffered.

5.                  Delivery of goods to you

5.1.              We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.

5.2.              If you have specified a delivery address with your order which is outside the UK you must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the import or export of the goods you purchase.

5.3.              Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order.

5.4.              You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or damage.

6.                  Complaints and liability

6.1.              If you have any complaints about your order or the goods we have delivered please contact us at our trading address, 20 Bourne Road, Pangbourne, Reading, Berkshire, England, RG8 7JS or by email to info@height-matters.com and we will endeavour to resolve the matter to your satisfaction.

6.2.              If the goods we deliver are not what you ordered or are damaged or defective or the delivery is late or of an incorrect quantity, our obligation will be, at your option:

̵                to make good any shortage or non-delivery;

̵                to replace or repair any goods that are damaged or defective, unless that would be impossible or disproportionate; or

̵                to reduce the purchase price by an appropriate amount; or

̵                to refund to you the amount paid by you for the goods in question in whatever way we choose.


6.3.              Where you have purchased goods from us in the course of your business we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; or loss of business opportunity, goodwill or reputation) howsoever arising out of or in connection with any damaged or defective or non-delivered goods you have ordered and we shall have no liability to pay any money to you by way of compensation other than to refund to you some or all the amount paid by you for the goods in question under clause 6.2 above. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer purchasing goods for private use under any applicable statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

7.                  Notices

7.1.              Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our address comprising one of the following:

̵                by post or by leaving the notice at our trading address 20 Bourne Road, Pangbourne, Reading, Berkshire, England, RG8 7JS, or

̵                by email to info@height-matters.com.


7.2.              All notices from us to you will be sent to you at the email address you provide in your order form.

8.                  Events beyond our control

8.1.              We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by an event outside our control. An event outside our control for these purposes means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

9.                  Copyright

9.1.              Text, images and other content within the pages of our website and brand names and trademarks are the property of Height Matters Ltd or its affiliates and may not be copied, printed, reproduced, republished, downloaded, broadcast or transmitted in any way except for your own personal non-commercial use. You are granted a limited licence to access and make personal use of our website, which does not include the right to collect or use product listings, descriptions, images, meta-tags or any other material for your use or the use of any other trader.

10.             Invalidity

10.1.          If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

11.             Privacy and data protection

11.1.          You acknowledge and agree to be bound by the terms of our privacy policy.

12.             Third party rights

12.1.          Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

13.             Governing law

13.1.          The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

14.             Entire agreement

14.1.          These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us.



Linked In
Bookmark and Share
Pay with PayPal